Soul Strength membership applies to all new members.
Term fees are a minimum term, unless otherwise specified in the adjustment section of yourpackage agreement. The minimum term of client’s package is based on the total value of the membership (weekly fees times the amount of weeks of package chosen by client), meaning that the
total value of the package must be fulfilled to complete the minimum term.
Direct Debit By signing your package form you authorise Ezidebit Pty Ltd CAN 096 902 813 (User ID 165969, 303909, 301203, 234040, 234072, 428,198) (“Ezidebit”) to debit payments from your account, as specified in the package form, at intervals and amounts as directed by Lapira Enterprises Pty Ltd Atf
Lapira Discretionery Trust (“The Business”) as per the Terms and Conditions of your agreement with the Business. All direct debits are paid in advance so the first direct debit that will occur will be prorated. Direct debits are based on your minimum term and will continue beyond the
package/membership you have chosen.
Credit Card and Bank Account Fees
All direct debits will incur a bank account transaction fee $1.25, or credit card transaction fee VISA/Mastercard 2.2% (minimum charge $1.25). Direct debit is an automatic weekly or fortnightly or monthly deduction from a credit card or bank account (Visa, MasterCard, Amex, Diners). Direct debit clients pay pro-rata for the their first debit and on the following scheduled debit the full amount as per their chosen package. Any pro rata payment or suspensions do not qualify as a full direct debit payment. After the initial minimum term, the client may cancel the direct debit. Such request of cancellation MUST be made via email to [email protected] and 30 day notice is required
leading to the intended cancellation date to take effect. The cancellation form must be submitted 30 days prior to cancellation to ensure the cancellation has been processed. If the client wishes to continue training with Soul Strength, after the minimum term then the client does not need to request to continue training, it will be anticipated that the client wants to continue training and the
direct debit fee will continue as normal. If cancellation via email has not been requested, verbal request without a supporting email request will not be considered valid.
Updating Account Details
You can update your account or credit card details anytime, although if payments can not be processed due insufficient funds or incorrect updated details Soul Strength reserves the right to revert to any previous account details. Contract and Payment Dishonour If a client missed a payment, dishonour texts or emails will be sent to the client as a reminder. Depending upon your payment type you use to purchase your Soul Strength membership, a failed payment may result in a dishonour fee actioned by Ezidebit of up to $14.80. Please note this cost is subject to change at Ezidebit’s discretion. Soul Strength and it’s partners will not be responsible for any overdraft occurs due to insufficient amount of funds in the client’s account. Accumulation of
missed payments will result in the member to receive formal letters and emails from the Soul Strength Debt Team as a follow up to the missed payments. Failure to respond to the request will result in the matter to be handed over to the debt collection agency for further action. The chosen
debt collection agency will act on behalf of Soul Strength to recover the owing payments. Once the matter is passed on to the debt collection agency, the member is responsible to pay the owing payment amount with an additional of 35% service charge to cover the cost of administration and handling. Once the debt is handed over to the debt collection agency all contact regarding the debt
needs to be with the debt collection agency.
Missed Session Policy | Group Fitness
If a client cannot make it to a session, they need to cancel their booking via app at least 2 hours before the class starts. Any cancellations within the 2 hour window before the class will not be possible. Any missed classes that have not been cancelled at least 2 hours prior by the client or “no shows” will incur a $5 “no show” fee that that will be charged with the next scheduled debit. The
client may make it up at another session time or clients may attend other available sessions to make up for their missed session/s. Clients must make up a missed session within two (2) weeks, from the day when the session was missed. Clients are only able to make up their sessions if the package has
not expired and/or if package has been updated.
Suspension Policy
Suspension request must be emailed to [email protected] and must be sent 3 business days hours prior to suspension. Maximum of 2 weeks suspension per 26 week period. If you are needing to suspend for more than 2 weeks due to a special circumstance, Soul Strength may ask for further
details and evidence please email [email protected] to request an extended period if required. Soul Strength holds the right to approve extended suspensions. Memberships can only be suspended in full weeks intervals. This will ensure the direct debit date you originally have selected will not be affected and will remain on the same format as initially requested. As an example, If you are away on holidays for 16 days, we suggest to suspend your membership for 2 weeks as you will have the remainder of that week to make up your session. If you are on a 2 or 3 sessions per week membership package, Suspensions for less than one week cannot be processed as missed sessions
can be made up within two weeks. 1 week suspensions are only valid for VIP Unlimited Package. All suspensions will incur a cost of $10 per week, which the client agrees to pay using established direct debit setup with Soul Strength, these payment will occur as per your normal debit dates. If the suspension Fee declines the members account will automatically come off suspension and be active again.
Offer and Acceptance
These conditions apply to all Services supplied by Soul Strength to the applicant unless expressly varied in writing by Soul Strength. Soul Strength reserves the right to accept or reject the application for client enrolment.
Terms of Payment
Anything to the contrary contained or implied in the enrolment form notwithstanding the purchase price is to be paid in the currency of the country where the payment is made free of exchange and without deduction of any kind. Fee instalments shall be payable on the contract date pertaining to
each calendar month during the period of the contract, whether the facilities or services are used or not. The applicant shall not be entitled to withhold payment of any amount due on account of any claim against Soul Strength whether admitted or disputed. In the event that the Applicant shall; fail
to pay for the services of any instalment or instalments thereof at the times provided herein; cause Soul Strength at any time to have a justifiable doubt as to the ability of the applicant to make payment of its obligations pursuant to the contract; then Soul Strength may in addition to any other rights or remedies which it may have hereunder be entitled in its absolute discretion to; cancel this contract and any other contracts; treat this and any other contracts as having been repudiated by the applicant. Soul Strength have a non-refund policy in any circumstance that may arise. Purchased sessions cannot be bought, forwarded or given to any other party. As a security measure members
credit card details will be kept on file in the event that a payment bounces.
Acknowledgement of Risks, Injury and Obligations I acknowledge that the activity I am to undertake is a dangerous activity and that by participating in
it I am exposed to certain risks. I acknowledge and understand that whilst participating in such activity: 1) I may be injured, physically or mentally, or may die. 2) My personal property may be lost or damaged. 3) Other persons participating in such activity may injure or may damage my property.
4) I may cause injury to other persons or damage their property. 5) The conditions in which the activity in conducted may vary without warning. 6) I may be injured or die or suffer damage to my property as a result of the negligence or breach of contract of the instructor. 7) There may be no or
inadequate facilities for treatment or transport of me if I am injured. 8) I assume the risk of and responsibility for any injury, death or property damage resulting from my participation in the activity.
Release and Indemnity to the Instructor In consideration of the acceptance of my payment for participating in the activity (and except to the extent that the same may be precluded by statute) I agree to release and indemnity the instructor as follows: 1) I participate in the activity at my sole risk and responsibility. 2) I release, indemnity and hold harmless the Body Revival Health & Fitness instructor, its servants and agents, from and against
all and any actions or claims which may be made by me or on my behalf or by other parties for or in respect of or arising out of any injury, loss, damage or death caused to me or my property whether by negligence, breach of contract or in any way whatsoever. I also agree that in the event that I am
injured or my property is damaged, I will bring no claim, legal or otherwise, against the Soul Strength Instructor or company in respect if that injury or damage.
Exclusions
This is a substitute for and excludes all express and implied conditions, warranties or liabilities of any kind relating to the Services sold and save as expressly provided inthis clause, Soul Strength shall be under no liability under Contract or Otherwise for any injury, loss or damage of whatsoever kind or
howsoever caused by or anything done or omitted to be done in connection with the services or work in connection therewith. The Applicant shall not have any claim of any nature whatsoever against Soul Strength for any failure by Soul Strength to carry out any of its obligations under contract as a result of a force majeure including but without being limited to strike, lock out,
shortage of labour or material, delay in transport, stoppage or break down of machinery, accident of any kind, any default or delay by any Soul Strength suppliers or sub-contractors, riot, political or civil disturbances, the elements, act of god, any act of any State or Government or any authority or any
other cause or any nature whatsoever directly beyond Soul Strength control.
Warranties
The Applicant warrants that the information it has given is true and correct and acknowledges that any discrepancy shall be deemed to constitute a breach of these terms and shall entitle Soul Strength to terminate this Agreement forthwith and/or take any action which may be necessary in order to protect its interest. The Applicant warrants that they are physically and mentally sound to
proceed with normal course of exercise General In the event of any inconsistency between any signed document and these Terms and Conditions of Client, then the former shall prevail. The validity interpretation and performance of the enrolment shall be governed by the laws of the State
or Territory in which you permanently reside. These conditions apply to all Services supplied by Soul Strength to the Applicant unless expressly varied in writing by Soul Strength. I acknowledge that the agreement may not be transferred to any other person without the consent of Soul Strength. Prices,
policies, procedures and terms and conditions may change at any time without notice. In signing this contract all members will comply and agree with any of the changes to the prices, policies, procedures and terms and condition s that may take place. Each member has the right to ask for a copy of the prices, policies, procedures and terms and conditions at any time to ensure they are up
to date with any changes that may have occurred. As a Soul Strength member, visitor or user recognize that all Soul Strength facilities are monitored via camera and surveillance services for the safety and security of the members and the company’s facilities accepting all terms of this disclaimer notice. Service charges will not be changed without client’s consent.
Members Gym
As a member of the gym program the member agrees and understand that the membership options are for a minimum term and will continue after the minimum term as an ongoing membership until the membership is cancelled by the member. Soul Strength recognizes that not every member will be able to perform every exercise and will take no responsibility for any injury caused by poor technique or mismanagement of exercises. Members exercise at their own risk. It is important to know that members can book in for personal training sessions, semiprivate coaching sessions, assessments and personalized programs to help improve knowledge and technique execution. Some
of the services are classified as additional service and does not automatically include in the gym membership. Additional charges will apply if such services are undertaken by members.
Personal Training Policy
Personal Training sessions are arranged for clients and members with a contracted personal trainer at a scheduled time that will be recurring for the duration of their personal training membership. If a client or member requests changes to their scheduled session they are able to do so. Outside of 24
hours’ notice of the client or member’s session, a reschedule request will have no added cost and the session will be rescheduled with a trainer. Cancellation of the session will have no charge for the session and a reschedule option is available. Inside of 24 hours’ notice of a client or member’s session will be considered as a complete session paid in full.
Transformation Program Policy
If for any reason you wish to cancel your Transformation program within your minimum term due to a special circumstance Soul Strength reserves the right and will charge at their own discretion. The amount charged will be up to Soul Strength discretion as all the information and content provided for the program is provided upfront prior to the clients last payment.
Membership Subscription Policy
Soul Strength Memberships cancelled within the minimum term will be required to pay the
remaining balance of the agreement in full before the cancellation can occur. In case of relocation
member has to provide evidence of new address that is outside of 20km range from any Soul
Strength facility, 30 days cancellation notice will apply. The member can transfer their membership
to another person. If payment is made through credit card or direct debit and the client
wishes to cancel their membership at the end or after their minimum term it is the members
responsibility to inform a Soul Strength accounts team via email at [email protected] if they
wish to cancel, and must go through a cancellation consultation process this may be a series of
questions as simple as asking the client the reason for cancellation and what Soul Strength can do to
maintain the relationship etc. All membership cancellations require 30 days’ notice by submitting a
cancellation form. The 30-day notice applies when the cancellation form has been submitted.
Cancellation can only occur when sessions are not suspended, and membership cannot be
suspended during the cancellation period. The client cannot downgrade their membership during
the 30-daycancellation period
